Frequently Asked Questions
Does the color of this rug look the same in person?
Yes. The rug colors shown on our website are very accurate.
We are serious about representing each rug on our website as accurately as possible. It’s the reason we never get returns for color misrepresentation.
In fact, each rug in our online rug shop endures a tedious 14-step process to make sure the colors in our rugs are displayed correctly.
We also include videos of our rugs to show you exactly how the colors of each rug look from different angles.
How is the rug size measured?
We measure our rugs from fringe to fringe. That means we measure every part of the rug for our measurements.
Can I return this rug if I don’t like it or it doesn’t fit in my space?
Yes. You can return your rug receive a full refund MINUS return shipping costs. We stand behind every rug we sale and if for any reason you don’t like your rug, it doesn’t fit in your space, or you didn’t figure out how to get your new-to-you carpet to fly, just send your rug back in the original condition it was sent for a no-questions-asked refund. Just let us know within 2 business days of arrival that you’d like to return your rug, print the return shipping label we will provide upon request, and get the rug back to us within 6 business days of arrival for your money back. You can read all about our generous return policy here.
How much is it to ship this rug to my home or office?
Every rug in our shop is shipped for FREE to the US & Canada. Please contact us for international shipping quotes.
Is this rug hand-woven or hand-knotted?
Yes. Every rug in our shop is hand woven or hand knotted. We NEVER sell hand-tufted or mass-manufactured rugs. Every rug in our shop was produced by hand using traditional rug methods in a top rug producing country.
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